Frequently asked questions

Forward any booking confirmation email — flight, hotel, train, rental car — to trips@travlin.ai. Travlin reads it, pulls out the details, and drops them into an itinerary in the order they actually happen.

Forward as many as you like. Travlin works out which bookings belong to the same trip and merges them, so a flight you booked in March and a hotel you booked in June end up on one timeline.

Forward from the email address on your Travlin account — that's how we know the trip is yours.

Flights, hotels and other accommodation, rental cars, and trains. Those are the four it turns into itinerary items today.

Forward anything else and it won't break — Travlin simply won't build a booking out of it yet. If there's a type you keep wishing worked, tell us; that's how we decide what's next.

Yes — and right now that's the only way it works. Travlin does not connect to your inbox.

There are two ways to get a trip in. Forward a confirmation to trips@travlin.ai, or paste one straight into the box on our homepage. The paste option doesn't even need an account: paste a confirmation, watch the itinerary build, and decide afterwards whether you want to keep it.

Give it a minute — Travlin reads the email, works out what it is, and decides which trip it belongs to before anything shows up.

If it still isn't there, the usual cause is the sending address. Travlin matches forwarded mail to your account by the address it came from, so a forward sent from a different mailbox than the one you signed up with won't find a home.

Still stuck? Send us the details and we'll look at it directly.

No. Travlin works in any browser, on any device — Android, Windows, Mac, a tablet, whatever you have. You can create an account, forward bookings, read your itinerary, and talk to the concierge without installing anything.

There is an iPhone app, and it's good, but it's a bonus rather than a requirement.

It's a travel concierge that already knows your trip. Because Travlin has your flights, your hotel, and your times, you can just ask it things — and it answers about your actual trip, not in general.

“What time should we leave for the airport?” “Suggest dinner near tonight's hotel.” “I have a free afternoon on Thursday — what should I do?”

That's the difference between an app that lists your bookings and one that helps you run the trip. Other apps tell you a flight is delayed. Travlin tells you what to do about it.

Confirmation emails vary wildly between companies, and some leave things out. Where a detail genuinely isn't in the email, Travlin asks you rather than filling in a plausible guess — an invented departure time is worse than a missing one.

Always check anything that matters against your original confirmation. Travlin organizes your trip; it isn't a replacement for your boarding pass.

No. Travlin has no access to your inbox at all.

Travlin only ever sees the individual messages you choose to forward to trips@travlin.ai. Everything else in your mailbox is invisible to us, because we were never connected to it in the first place.

Your booking details are used for one thing: building your itinerary and answering your questions about it. They are never sold, never used for advertising, and never used to train AI models — not ours, and not our providers'.

You can delete any trip, or your entire account and everything in it, at any time from Account settings.

The full detail is in our privacy policy.

Nothing right now. Travlin is free while we're in Early Access, with every feature unlocked and no card on file.

Paid plans will arrive eventually, but you'll hear about it from us first and nothing will turn into a surprise charge.

Yes — share a trip from the iPhone app and everyone on it sees the same plan.

Sharing is app-only for now. If someone shares a trip with you, it shows up on the web too; you just can't start the sharing from a browser yet.

On purpose. You sign in with an email link, or with Google or Apple — there's no password to forget, reuse, or have stolen.

It also means the email address on your account is one we know reaches you, which is what makes forwarding to trips@travlin.ai work.

Open Account settings on the web or in the app and choose Delete account. It removes your account, your trips, and your data.

If you'd rather we did it, email help@travlin.ai from the address on your account.