Contact Us
Send us a message and we'll get back to you — usually within one business day. It's a small team, and your message comes straight to us.
Before you write to us
How does Travlin create my trips automatically?
Forward any booking confirmation email — flight, hotel, train, rental car — to trips@travlin.ai. Travlin reads it, pulls out the details, and drops them into an itinerary in the order they actually happen.
Forward as many as you like. Travlin works out which bookings belong to the same trip and merges them, so a flight you booked in March and a hotel you booked in June end up on one timeline.
Forward from the email address on your Travlin account — that's how we know the trip is yours.
Why hasn't my forwarded booking appeared yet?
Give it a minute — Travlin reads the email, works out what it is, and decides which trip it belongs to before anything shows up.
If it still isn't there, the usual cause is the sending address. Travlin matches forwarded mail to your account by the address it came from, so a forward sent from a different mailbox than the one you signed up with won't find a home.
Still stuck? Send us the details and we'll look at it directly.
Can I use Travlin without connecting my email?
Yes — and right now that's the only way it works. Travlin does not connect to your inbox.
There are two ways to get a trip in. Forward a confirmation to trips@travlin.ai, or paste one straight into the box on our homepage. The paste option doesn't even need an account: paste a confirmation, watch the itinerary build, and decide afterwards whether you want to keep it.
Do you read all my emails?
No. Travlin has no access to your inbox at all.
Travlin only ever sees the individual messages you choose to forward to trips@travlin.ai. Everything else in your mailbox is invisible to us, because we were never connected to it in the first place.
How do I delete my account?
Open Account settings on the web or in the app and choose Delete account. It removes your account, your trips, and your data.
If you'd rather we did it, email help@travlin.ai from the address on your account.
Looking for something more specific? See the full FAQ